Refund Policy

SDE Studio · 2600TECH I.T. SERVICES · Effective 19 August 2026

Where you bought matters

SDE Studio is sold through more than one channel, and the seller of record differs. This policy covers the purchases where we are the seller.

When you are eligible

You are entitled to a full refund of a purchase made on sde-studio.com when both of the following are true:

• You request it within 7 calendar days of the payment date shown on your purchase confirmation email; and
• No finished video has been exported or downloaded from the account since that payment.

Separately — and with no time limit or usage condition — we refund you in full if:

• You were charged more than once for the same purchase, or charged after cancelling;
• You never received what you paid for — for example the licence key was never delivered and we cannot deliver it; or
• A defect on our side prevents you from using what you paid for and we cannot fix it within a reasonable time. In that case we refund the current term.

When you are not eligible

• More than 7 days have passed since the payment, and none of the situations above apply.
• A finished video has already been exported or downloaded under that purchase. Rendering and delivering your video is the service being paid for, so once it has been delivered the term has been used.
• You want to reverse a term you have already used because you no longer need the software. Purchases on sde-studio.com do not auto-renew — an unwanted term simply expires and is not charged again.
• Free accounts, gifted accounts, and complimentary licences, where nothing was paid.

None of this limits rights you have under Philippine consumer law.

How to request a refund

1. Email support@sde-studio.com from the email address on your SDE Studio account.
2. Include the reference number from your purchase confirmation email — the line labelled Reference — or the date and amount of the charge if you no longer have the email.
3. Tell us briefly why you are asking. You do not need to justify a request made within the 7-day window.

We acknowledge every request within 2 business days and give you a decision within 5 business days. If we need more information, that clock pauses until you reply.

How the money comes back

• Refunds are issued to the original payment method — the same card, GCash or Maya wallet, bank account, or PayPal account. We cannot redirect a refund elsewhere.
• We submit approved refunds to our payment provider within 2 business days of approving them.
• How quickly it appears on your side is up to your bank or wallet provider: e-wallets are usually same-day to 3 banking days, cards typically 5–10 banking days, and some card issuers take a full statement cycle.
• Refunds are issued in the currency you were charged in. If your bank converted the amount, the reconverted total can differ slightly from what you originally paid — that difference is the bank's exchange rate, not a partial refund.

What happens to your access

A refund ends the purchase it relates to. The desktop licence is deactivated, the app returns to the free tier, and any paid-tier features stop. Footage and renders held for that account then follow the ordinary free-tier retention rules, so download anything you want to keep before requesting a refund.

Chargebacks

If something looks wrong on your statement, please email us before filing a dispute with your bank — a refund we can issue directly usually reaches you faster than a chargeback, and it does not lock the account while the dispute is investigated.

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