Support

SDE Studio is a Same Day Edit toolkit for event videographers and their guests. The mobile app captures and organizes an event's photos, videos, and music into a timeline; the desktop app renders the final edit. Guests can contribute footage to an event, and creators assemble and export the highlight video.

Sign up in the app with your email and a password. We'll email you a 6-digit verification code — enter it in the app to verify your address. You can request a fresh code from the verification screen if it doesn't arrive; check your spam folder for mail from noreply@sde-studio.com.

On the sign-in screen, tap Forgot password and enter your account email. We'll email you a 6-digit code and a reset link. Enter the code in the app to set a new password, or open the link in a browser to reset it on the web. For your security, resetting your password signs you out of all devices.

On iPhone and iPad, subscriptions are purchased and billed through your Apple ID using Apple's In-App Purchase. Payment is charged to your Apple ID at confirmation, and your subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period.

Because Apple manages billing, you cancel or change an active subscription in your Apple ID settings, not in the app:

• On your device: Settings → [your name] → Subscriptions, or
• Open apps.apple.com/account/subscriptions.

Select SDE Studio and choose Cancel. You'll keep access until the end of the period you've already paid for.

If you reinstalled the app or switched devices, open the app's paywall or Settings and tap Restore Purchases. Make sure you're signed in to the same Apple ID you used for the original purchase.

You can permanently delete your account and its data from within the app: Settings → Account → Delete Account, then confirm. This is irreversible and removes the events you own along with their media.

Note: deleting your account does not cancel an active Apple subscription — Apple does not allow apps to cancel it on your behalf. Cancel it separately in your Apple ID subscription settings (see above).

See our Privacy Policy for details on what we collect and how it's used, and our Terms of Use for the terms that govern the app. For privacy-specific requests, email privacy@sde-studio.com.

The SDE Studio desktop editor is available from our home page. It signs in with the same account you use on mobile.